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Before-sale service:
1, Sunhill has technican advise and product manageer to supply all aspects before service, like Sunhill beairng type, function guide, performance test, technology communication, industry information. Sunhill can bring the technicians from Sunhill Japan into play to solve customers’ technical problems when it needed. 2, Sunhill is developing China R&D center, it will help customer get Sunhill’s professional service more quickly, and it will more conveniant for customer to communicate with our technicians. To develop products that moer adapt to China market. In sale service: 1, Sunhill have specified people to follow up your order and specified engineer to supply technical support in sales. We can supply perfect service in order confirmation, logistic, incoming check etc. processes. 2, Sunhill have products manager to suplly products training (the training could be in Sunhill or customer facility）
After service: 1, Sunhill has free national after sales service hotline, like: 800-##，400-## 2, Sunhill’s after sales service staff could do the following things for you: have your problems make known to related departments in 10 minutes, inform sales manager when there is serious problems. Response to customer in half an hour; submit solution, suggestion or precept in two hours; resolve normal problems in one day; be in site in 24 hours when there was serious problems within province, be in site in 48 hours in other provinces, solve problems in no more than 5 days. 3, Please contact Sunhill via our anti-fake hotline and the “contact us” lable on our website, we will help you get the right, good quality products. |
ICP:05022254 Technical support：InfowuxiCopyright © 2009 Wuxi Sunhill Machinery Co., Ltd All Rights Reserved.